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Know Thy Customer!
By Joanne Wilson - CRM is a strategy and not just an installed application program. Superior implementation merges the front-office and the back-office, giving employees a complete view of the organization's relationship with its customers. (Added: 10-Feb-2003 Hits: 205 )
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Customer Service-Mosquitos Do Bite
By Jim Stovall - You have often heard it said, "Don't sweat the small stuff." When it comes to undue worry, everything is small stuff; however, when it comes to paying attention to details in your business or personal life, there are no small things (Added: 10-Feb-2003 Hits: 248 )
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Moments of Truth, Misery & Magic
By Shep Hyken - Anytime a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression. Seize the opportunities to create moments of magic! (Added: 10-Feb-2003 Hits: 191 )
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CRM - Technology v Culture
By C. Rickman - Businesses are increasingly learning that technology and software alone cannot make a CRM system successful, and that communication, behaviour and culture are equally crucial factors in developing a successful CRM strategy. (Added: 10-Feb-2003 Hits: 171 )
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Improving Customer Service Through Effective Communication
By Bob Holder - A firm develops a customer focus by providing its associates with communication skills that will allow them to be reassuring, empathic and responsive. (Added: 10-Feb-2003 Hits: 357 )
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Cusomer Service -Timeless Key to Profitability
By Jim Clemmer - Effective teams, organizations, and leaders exist to serve others. And those who provide the highest levels of service/quality enjoy the richest rewards. That's not just some platitude or warm and fuzzy theory, it's become a well proven fact. (Added: 10-Feb-2003 Hits: 198 )
Pages Updated On: 7-Dec-2011 - 20:54:48
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