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Customer Service - Avoid Turning a Dissatisfied Customer Into an Angry One
By Rebecca Morgan - A dissatisfied customer need not be an angry customer, says Rebecca Morgan, and then provides concrete suggestions about how to prevent the transition from dissatisfied to angry hostile customer. (Added: 9-Jul-2004 Hits: 765 )
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10 Tips to Deal With Upset Customers
By na - Fairly basic tips for dealing with upsent customers, but it's short and readable. (Added: 9-Jul-2004 Hits: 1010 )
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Remember The Seven Lessons You Learned in Preschool? They Apply To Difficult Customers
By Judith Filek - Amusing and useful. The author explains how basic courtesy practices learned in preschool can and should be applied to dealing with difficult customers and customer conflict. Adobe Acrobat format (Added: 9-Jul-2004 Hits: 605 )
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Customer Service - How Do You Calm Upset Customers?
By Rebecca Morgan - Excellent article that provides a lot of information about angry and upset customers, and what you can do to defuse conflict with customers. (Added: 9-Jul-2004 Hits: 779 )
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CUSTOMER SERVICE 101
By Growthassociates - If You Don't Know The Steps, You Can't Do The Dance What can this brief article possibly offer on customer service that is not already in print, film, or video? How about a brief summary of what all these publications offer. Customer Service 101 describes the basic six steps to building customer satisfaction. (Added: 11-Mar-2003 Hits: 416 )
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Branding Fiasco -- Better Be Who You Say You Are!
By Eileen McDargh, CSP, CPAE - Our experience as customers offers great instruction into the concept of branding. Come with me on a recent "experience" and you'll see what I mean. (Added: 11-Feb-2003 Hits: 210 )
Pages Updated On: 7-Dec-2011 - 20:54:48
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