Customer Service: It's true that a huge part of providing customer service is spent dealing with unhappy dissatisfied customers. In this section we can offer you a variety of ways of defusing hostile customers and settling disagreements so that your client remains loyal to you and your business. We can help you to avoid turning a dissatisfied customer into a hostile customer. You'll learn how to resolve client issues quickly and politely. How can a satisfied customer be considered a dangerous customer? Read the article in this section to discover the answer.

 
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Call Centers (9)
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  • How to Deal with Difficult Customers

     By Valerie Lipow - As the article's title promises, you can learn how to deal with difficult customers. See how this author has grouped difficult customers. And learn how to deal with them effectively. (Added: 28-Mar-2006 Hits: 3242 )

  • Tough Customers

     By Debra Kahn Schofield - Like most Guerrillas, you probably focus on your own attitude when approaching prospects, making presentations and closing sales, but when you are forced to deal with tough customers, you need to see things from their perspective. (Added: 28-Mar-2006 Hits: 1750 )

  • Trying Times

     By Barry Farber - Have you ever run into a tough customer? Of course you have; they come with the territory. But what many salespeople don't realize is that tough customers tend to fall into four main categories—and the sooner you learn to recognize these types, the more likely you'll be able to deal with them successfully. (Added: 28-Mar-2006 Hits: 1282 )


  • How To Profit From Customer Complaints

     By Kevin Lawrence - Complaining customers are a scary proposition for many professionals, but the complaint situation represents an opportunity - not a problem - in most cases. If you deal with a person's concerns respectfully and helpfully, your effort and consideration will almost always be appreciated, and former “complainers” will walk away feeling happy and valued. (Added: 13-Feb-2006 Hits: 1411 )

  • Telephone Skills and Customer Care

     By n a - More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Call centres and mail order are the fastest growing operational departments for UK organisations. It is essential that all employees represent their organisation in a professional and friendly way. Clear and effective communication is essential to ensure that the business is not lost. If your staff are not trained properly on telephone skills, how much business are they losing your company? (Added: 13-Feb-2006 Hits: 1940 )

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