Customer Service : Suggested Books: Understanding Customer Service : Suggested Books

Complete Customer Service Letter Book
By Edward W. Werz, Sally Germain - Life is strange. We like to prevent a variety of different resources on these pages, and I'm betting this one will be useful for many. What is it? It is a book AND a computer disk containing nearly 200 expertly written model letters for almost every business situation or customer service situation one could think of. Nifty, huh?! So, if you, your colleagues or staff have to do a lot of business correspondence, this may be an ideal resource. (Added: 11-Feb-2002 Hits: 323 )

Customer Service : A Practical Approach
By Elaine Harris - While some books talk about customer service within any industry this book talks about the customer SERVICE INDUSTRY (Added: 11-Feb-2002 Hits: 387 )

Creating Customer Connections : How to Make Customer Service a Profit Cente
By Jack Burke - Part of a series of books "Taking Control", this is billed as a practical guide to improving customer service operations. Very positively reviewed and called a "must read" by the Midwest Book Review this book uses case studies and interviews aimed at helping staff strengthen customer loyalty and present a positive image to customers. (Added: 11-Feb-2002 Hits: 318 )

Defusing Hostile Customers Workbook (Public Sector)
By Robert Bacal - Reader Comment:I have researched countless customer service books, ..to use here at our public institution. Not only is Robert Bacal's material one of the only sources geared specifically to the public sector... one of the best sources on handling upset, angry, or hostile customers that I've ever seen - for any type of workplace! Beginning with a four-part model (or process) for defusing hostile customers, he then goes into countless specific tips that are as practical as they are effective. (Added: 10-May-2001 Hits: 305 )

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Pages Updated On: 7-Dec-2011 - 20:54:48