Top : Customer Service : Call Centers : Page 2

Free articles about call centers and customer service

 

Conflict Advice and Readings In This Section

• The Top Ten Features To Seek To Knowledge-Enable Customer Support Software

  By Mark Anton - Consequently, customer support software is undergoing vast changes and now features an increased emphasis on problem-solving functionality, which, according to Anderson Consulting, comprises more than 60 percent of support center call length. Up until a few years ago, the technology focused primarily on call tracking and call logging functionality. (Added: 18-Apr-2001 Hits: 740 )

• The Human Side of Call Centers in High-Tech Companies

  By Adam Throne - How companies that manufacture high-tech products are increasing their emphasis on live customer service. (Added: 18-Apr-2001 Hits: 372 )

• Winning Customers' Confidence

  By Lee Holman - Customer relationship management requires you to earn customers%u2019 trust and to strengthen their confidence in your company. Here%u2019s how the latest CRM software can help you to achieve these goals. (Added: 18-Apr-2001 Hits: 364 )

Prev 6

 

We have more on this topic if you'd care to search Loading

 

| Library Home Page |
Pages Updated On: 7-Dec-2011 - 20:54:48