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Top : Customer Service : Call Centers : Page 2
Free articles about call centers and customer service
Conflict Advice and Readings In This Section
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The Top Ten Features To Seek To Knowledge-Enable Customer Support Software
By Mark Anton - Consequently, customer support software is undergoing vast changes and now features an increased emphasis on problem-solving functionality, which, according to Anderson Consulting, comprises more than 60 percent of support center call length. Up until a few years ago, the technology focused primarily on call tracking and call logging functionality. (Added: 18-Apr-2001 Hits: 740 )
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The Human Side of Call Centers in High-Tech Companies
By Adam Throne - How companies that manufacture high-tech products are increasing their emphasis on live customer service. (Added: 18-Apr-2001 Hits: 372 )
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Winning Customers' Confidence
By Lee Holman - Customer relationship management requires you to earn customers%u2019 trust and to strengthen their confidence in your company. Here%u2019s how the latest CRM software can help you to achieve these goals. (Added: 18-Apr-2001 Hits: 364 )
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Pages Updated On:
7-Dec-2011
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20:54:48

