Communication: Understanding Communication

Business Spirit Journal Online - Truth or Consequences - Steve Whiteford
By Steve Whiteford - When I suggest that people in corporations refine communication by speaking their truth, by the expressions on their faces, you might think I've announced the arrival of Godzilla. Yet, this simple-but-powerful practice might be the answer to most workplace communication challenges. (Added: 4-Sep-2003 Hits: 246 )

Advanced questioning techniques
By Peter Venn - We use questions every day. Most of our daily conversation involves either asking or answering questions. Sometimes, though, our questioning can seem a little unempowered compared to others who can almost instinctively "drill down" to the information they are looking for. Watch good interviewers on television. What makes them so powerful? There are plenty of bad interviewers on TV too: what makes them so bad? (Added: 21-Apr-2003 Hits: 334 )

Rapport: the Link to Gaining Cooperation
By Daniel Robin - Rapport is the condition of being in sync, in tune, on the same wavelength. I’ve heard it said that with enough rapport, anything is possible; without rapport, practically nothing is possible. In business, rapport is needed to coordinate action and exchange information. Rapport is at the foundation of all our relationships. Ironically, most business decisions are based on rapport, not on technical merit or the best idea. (Added: 5-Aug-2002 Hits: 172 )

The Meaning of Your Communication Is Its Effect
By Daniel Robin - In communicating with other people, what matters more: what we intend to convey, or the actual response we get? Who is responsible for your communication? The meaning of our communication is not what we think it means. It is based on the response we get from the other person. It is pointless to insist on a meaning that is lost on the listener, especially when the response you get is entirely separate from your intent. (Added: 5-Aug-2002 Hits: 228 )

Not Just the Facts Ma'am
By Daniel Robin - There are two ways of talking about an experience: (1) describing exactly what you saw, heard, or felt, and (2) describing your reaction, interpretation, or opinion about what you saw or heard. Both ways are valuable. The skill is to distinguish between actual perceptions and your conclusions about them. This is the same difference as observation versus inference, or fact versus opinion. (Added: 5-Aug-2002 Hits: 208 )

Please Hallucinate the Way I Do
By Daniel Robin - A study of expert communicators has provided a powerful set of distinctions to help us notice and adjust for our human tendency to interpret, distort or delete, generalize, and make assumptions. This article looks at the ways that we tweak information. We all tend to fill in the gaps from our own experience. This is also known as hallucinating. (Usually this type of hallucination doesn't involve seeing elephants in pink pajamas ... however, you never know ...). (Added: 5-Aug-2002 Hits: 188 )

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