Communication: Understanding Communication

Powerful Non-Defensive Communication
By John Ford - Most conflict resolution practitioners have had their fair share of communication skills training. Communication after all is at the heart of conflict prevention and resolution. For the most part, communication skills training focuses on active listening skills and the delivery of "I" rather than "You" statements. What is 'powerful non-defensive communication, and what does it have to say that hasn't been said already? (Added: 12-Aug-2005 Hits: 436 )

Identifying Subtle Verbal Abuse Helpcard
By Robert Bacal - Verbal abuse -- most of us know the obvious "in your face" kinds of verbal abuse like yelling, sweating or outright insults. There's another kind of verbal abuse; the kind that's less obvious, and occurs on almost a daily basis. SUBTLE VERBAL ABUSE is abuse that is under the surface, and it's no less damaging to you and your relationships than the more obvious types. (Added: 26-Nov-2004 Hits: 519 )

Using Positive Language To Change The Way People See You
By Robert Bacal - In this article we are going to be looking at ways you can communicate in a more positive way that is more likely to elicit cooperation rather than argument or confrontation (Added: 20-Jan-2004 Hits: 939 )

Dealing With Hostile Bait Or How Not To Get Your Buttons Pushed
By Robert Bacal - When dealing with verbal abuse or hostility from clients, it is important to be able to avoid responding to the "bait" that is placed before you. Not only is that important, but it is also important to know exactly what you can say, when you are subject to attacks. (Added: 3-Jan-2004 Hits: 542 )

Applying Bacal's Law of Meaningless Utterances - Free Article
By Robert Bacal - How can you tell if something someone says means what it sounds like, is really meaningless or has a nasty hidden agenda behind it? Check out this article on meaningless utterances (Added: 26-Nov-2003 Hits: 538 )

Internal Communication Strategies - The Neglected Strategic Element - Free Article
By Robert Bacal - Most people don't think about the relationship between corporate communication within the organization and conflict. The truth is that poor internal communication results in employees and managers that tend to pull in different directions. When goals and functions are confused, conflict results (Added: 26-Nov-2003 Hits: 545 )

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Pages Updated On: 7-Dec-2011 - 20:54:48