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Conflict Advice and Readings In This Section

• Listening Skills Activities for the Workplace

  By Sherrie Scott - Workers who possess exemplary listening skills are valuable members of the workplace. Effective listening skills support customer service initiatives, benefit workplace relationships and prevent misunderstandings and conflicts that arise from poor communication. Many organizations participate in listening workshops and activities to familiarize employees with the listening process. Listening skills activities can enhance communication in the workplace by teaching employees how to listen effectively (Added: 2-Apr-2012 Hits: 45 )

• Listening Is Critical in Today's Multicultural Workplace - Roger O. Crockett - Harvard Business Review

  By Roger O. Crockett - To bosses and employees alike, listening across cultures can sometimes be the most challenging communication skill to learn. But the less foreign it is, the less volatile - and the more successful - a workplace will be. (Added: 2-Apr-2012 Hits: 36 )

• Listening Techniques in the Workplace

  By Kate McFarlin - Listening in the workplace is a vital skill for employees as well as managers. It is necessary to let a speaker know that not only are you hearing what they are saying but you are listening to the entire message they are trying to communicate. Several listening techniques in the workplace can be applied to show a speaker that you are a good listener. (Added: 2-Apr-2012 Hits: 45 )

• Dialogic Listening

  By na - Dialogic listening is an alternative to active listening which was developed by John Stewart and Milt Thomas. Dialogic listening has four distinctive characteristics. First, it emphasizes conversation as a shared activity. It encourages people to attend to their own views--and the other person's views--at the same time, while active listening focuses primarily on the other person's views alone. Second, it takes an open-ended--the authors even say "playful"--attitude toward conversation. It demands modesty, humility, trust, and recognition of the opponent as a choice-maker. Third, the parties focus on what is happening between them, not what is going on in the mind of one or the other person.And fourth, dialogic listening focuses on the present, rather than on the future or on the past. In this way, parties can work together to frame the nature of their problem, can come to a new understanding about each other, their relationships, and the options before them. While the same outcomes can occur by using active listening, dialogic listening is more of a joint process, and thus is more likely, the authors argue, to yield a shared understanding of the problem, and potentially a shared solution. (Added: 2-Apr-2012 Hits: 33 )

• The Successful Parent | Listening During a Conflict | thesuccessfulparent.com

  By na - When we are having a conflict with someone, or a disagreement, or even an argument, one of the most difficult things to do is actually listen to what the other person is saying. As they talk, we are usually already formulating our response. (Added: 2-Apr-2012 Hits: 34 )

• Listening skills for managers

  By Julia Chanteray, Management-Resources - A guide to effective listening techniques for managers. The advice here will help managers work more effectively with their staff and understand more about other people's needs (Added: 4-Aug-2002 Hits: 3149 )

• Ivy Sea Online: Deep listening skills that express your highest intentions

  By Ivy Sea - Common understanding decrees that hearing and listening are two different activities and abilities. Hearing requires functioning ears. Listening, on the other hand, requires comprehension, minimal distraction and a release from your opinions while the other person(s) is speaking. And then there%u2019s deep listening. (Added: 7-May-2001 Hits: 1173 )

• Tips on Listening (Editor's Pick)

  By Larry Nadig - Expressing our wants, feelings, thoughts and opinions clearly and effectively is only half of the communication process needed for interpersonal effectiveness. The other half is listening and understanding what others communicate to us. (Added: 3-Dec-2000 Hits: 3098 )

• HighGain Listening Self-Assessment

  By Highgain - ou can check your own listening skills by taking this four-minute self-assessment (Added: 3-Dec-2000 Hits: 4201 )

 

 

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Pages Updated On: 15-May-2012 - 15:11:46