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Conflict Advice and Readings In This Section

• The art of 'receiving' feedback

  By Joan Lloyd, C.S.P. - When harsh criticism comes our way, our natural instinct is to reject it and defend our position. Unfortunately, no matter how correct we may be in our own defense, it only looks like defensiveness to the other person. In end, you appear unwilling to accept “helpful” feedback and may even be shutting yourself off from feedback you really do need to hear. After all, there may be a grain (or a bushel) of important truth underneath someone’s comments that we can’t afford to discard. (Added: 13-Nov-2002 Hits: 697 )

• The Art of Communicating

  By Hal Warfield - Breaking down communication into "bites". Ways to improve communication. (Added: 28-Feb-2002 Hits: 668 )

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