Top : Communication : Delivering Bad News

For articles on techniques you can use when having to deliver bad news.

 

Conflict Advice and Readings In This Section

• Delivering Bad News By E-Mail is More Accurate, Less Painful, Study Suggests

  By INFORMS - Delivering bad news by e-mail rather than personally or by phone insures a more accurate message and less discomfort for the messenger, according to a study in a journal of the Institute for Operations Research and the Management Sciences (Added: 19-Oct-2002 Hits: 1110 )

• How to Deliver Bad News in a Good Way

  By NA - The delivery of bad news calls for tact, diplomacy, and concern for the well being of both you and the other person. To incorporate these qualities into a conversation in which you must deliver bad news, the following steps will help. (Added: 19-Oct-2002 Hits: 1961 )

• Delivering the bad news

  By NA - At one time or another, we all have to deliver bad news to a client. Sometimes it is to report that a pet has died or sometimes it is discussing a bill. Some practices have even had to deal with disputes involving custody of the animal. Whatever the case, you should recognize that there is the chance of an unexpected or violent response from the client. (Added: 19-Oct-2002 Hits: 1231 )

• Delivering bad news with grace and effectiveness - 1999-05-03 - Atlanta Business Chronicle

  By Emory Mulling - How many times have you swept a problem under the carpet, only to have it become much worse? Maybe you thought the problem would go away, or maybe you were too uncomfortable to confront it head on. Delivering bad news is one of the toughest jobs managers face. (Added: 19-Oct-2002 Hits: 1322 )

• Three Goals When Delivering Bad News

  By Barbara Schatzman - Series of short slides on a variety of things to consider when having to deliver bad news (Added: 19-Oct-2002 Hits: 1704 )

• How to Get Bad News to the Top

  By Scott Kirsner - Here are seven tips on getting bad news -- and getting it in time to do something about it. (Added: 19-Oct-2002 Hits: 353 )

• Good Ways to Deliver Bad News

  By Curtis Sittenfeld - Dr. Robert Buckman is a cancer specialist who teaches doctors -- as well as executives at IBM, Andersen Consulting, and Upjohn -- how to break bad news: "You can't let emotions interfere with your message." (Added: 19-Oct-2002 Hits: 513 )

 

 

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