Author and conflict management consultant Robert Bacal helps you develop your conflict management and resolution skills

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Robert Bacal's Conflict Related Articles Library

Robert Bacal has written numerous books and articles on conflict, and related topics such as communication and defusing hostile and difficult people. On these pages, you will find links to his articles and book chapters to help you improve your ability to understand and deal with conflict at home and at work. New material is added regularly so be sure to sign up for our free newsletter so you'll be notified of new material

Communication & Conflict Related Articles:

In this section you will find a number of articles on conflict, interpersonal and otherwise, and hints and tips on reducing the impact of conflict on your life. Due to the number of article available they have been divided into four pages: Page One, Page Two, Page Three, and Page Four.

Conflict Help For Managers:

Here you will find articles to help managers and supervisors deal with conflict more effectively, and how to create a climate that promotes good conflict management. Click here to view.

Reducing Conflict Related To Discipline, Rewards and Recognition and Performance Management and Appraisal:

Here you'll find more help for managers and supervisors specifically about conflict as it relates to various performance issues. Click here to view.

Conflict Models, Personality and Psychological Styles:

Articles in this section pertain to various conflict models and management approaches, and the link between personality and psychological styles and conflict. Click here to view.

Conflict Related To Teams, Groups, and Team Building:

In this section you'll find material designed to help you learn about reducing and dealing with conflict in group and team settings. Click here to view.

Conflict & Customer Service:

Stop Letting Conflict Control YOU
Learn to manage conflict by "using your head", rather than your heart. Find out about pro's and con's of different conflict methods. Click here to preview Using Your Head to Manage Conflict Helpcard.

Conflict can occur with customers and clients. Articles in this section will help you learn to resolve conflict with customers more effectively and deal with angry, frustrated or difficult clientele. Click here to view.

Conflict - Other Areas:

Here you'll find material that doesn't fit into our other conflict categories. Click here to view.

An Innovative Approach To Conflict!

Conflict Prevention In The Workplace - Using Cooperative Communication is one of the few books that explains how to prevent conflict rather than manage it. Learn how to modify what and how you communicate to reduce unnecessary personality conflicts. Available in print or electronic format you can preview or get more information by clicking here.

Learn To Use Your Head When Dealing With Conflict

The choices you make when involved in conflict determine whether good comes from it or bad. Using Your Head to Manage Conflict Helpcard explains your various conflict management options, and when to use each one.

Stop reacting and start thinking and making the right conflict management decisions.

Click here for more information and a free preview of this conflict management card.

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